Privacy Policy

Introduction

GoExch9 ("we", "us", "our") is the official home of the GoExch9 online gaming exchange platform. Through this site we help you set up and access your GoExch9 ID, log in, use the mobile app and get support. We take the privacy of our users seriously and handle personal information carefully and responsibly.

This privacy policy describes the information we may process when you visit the site, set up or access a GoExch9 ID, or contact us, and the choices you have. By using this website, you agree to the practices described here. This site and platform are intended for adults aged 18 and over.

Information we collect

We aim to collect only the information we need to run the platform and support you. Depending on how you use GoExch9, this may include:

• ID and account details: when you set up or access a GoExch9 ID, the details needed to create and secure it, such as the contact information and username you provide during registration.
• Basic analytics data: general, aggregated information such as pages visited, approximate region, device type and browser, used to understand how our platform and help section are used.
• Contact messages: if you reach out to us, for example through our WhatsApp support link, the content of your message and any details you decide to share.
• Technical logs: standard server information such as IP address and request time, which most websites record automatically for security and reliability.

We only ask for the information we genuinely need. Please do not share your password, PIN or one-time codes with anyone in a message to us, as our support team never needs these to help you.

How we use information

We use the limited information described above to:

• Set up, secure and give you access to your GoExch9 ID and the platform.
• Keep the website and platform working reliably and securely.
• Understand which pages and help content are useful so we can improve them.
• Respond to questions and support you when you contact us.
• Detect and prevent fraud, misuse, spam or abuse of the platform.

We do not sell your personal information, and we do not use it to build detailed personal profiles for advertising.

Cookies and analytics

We may use cookies or similar technologies to help the site function and to gather anonymous, aggregated analytics about how pages are used. Analytics help us see which pages are popular and where visitors may be getting stuck, so we can improve the platform and our help section.

You can control or disable cookies through your browser settings. Blocking some cookies may affect how certain parts of the site behave, but you will still be able to browse our pages.

Third-party links

Our website contains links to third-party services and pages. In particular, our call-to-action buttons open WhatsApp, which means you leave this website and continue on a third-party platform. When you follow such a link, you are subject to that third party's own privacy policy and terms, not ours.

We are not responsible for the content, security or privacy practices of external websites and services. We encourage you to review the privacy policy of any third-party service before sharing information with it.

Data retention

We keep information only for as long as it is needed for the purposes described in this policy, to run your GoExch9 ID, or as required to keep the platform secure and reliable and to meet any legal obligations that apply to us. Aggregated analytics may be retained in a form that does not identify individual visitors. Contact messages are kept only as long as needed to respond to and follow up on your enquiry, after which they may be deleted.

Your rights

Depending on where you live, you may have rights over your personal information, such as the right to request access to it, ask for corrections, request deletion, or object to certain uses. We will always try to honour these requests in line with the laws that apply to us.

If you would like to make a request or have a question about your information, please contact us through our support page. We will respond in line with the laws that apply to us.

Children

GoExch9 is intended for adults aged 18 and over. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, please contact us so we can remove it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices or for legal and operational reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed.

Contact

If you have any questions about this privacy policy or how we handle information, please reach out through our support page. You may also want to read our terms and conditions and our responsible use guidance.